At YTELL, we are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By accessing or using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you provide directly to us when you:

• Make a purchase or attempt to make a purchase.
• Subscribe to our newsletters or promotional content.
• Create an account on our website.
• Interact with us via social media, customer service, or other communication channels.

The information we collect may include:

• Personal Details: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit card details or other payment methods (processed by third-party payment providers).
• Purchase History: Details of products purchased, order details, and shipping status.
• Account Information: Username, password, and other registration details.
• Device Information: IP address, browser type, and device identifiers when you visit our website.
• Cookies and Usage Data: Information about your browsing behavior, including cookies, pages visited, and other usage statistics.

2. How We Use Your Information

We use your personal information to:

• Process Orders: Manage and fulfill your purchases, process payments, and provide customer support.
• Communicate: Send you updates about your orders, shipping status, and account information. We may also send marketing emails or promotional offers if you opt-in.
• Improve Our Services: Analyze and improve our website, customer experience, and marketing efforts.
• Personalize Your Experience: Tailor product recommendations and advertising to your preferences based on your purchase history and browsing behavior.
• Legal Compliance: Fulfill legal obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers (such as payment processors, shipping companies, and marketing platforms) who help us operate our business. These providers have access to your information only to perform their services.
• Legal Requirements: We may disclose your personal information if required by law, or in response to valid requests by government authorities.
• Business Transfers: If YTELL is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owners.
• Analytics and Advertising Partners: We may share aggregated or anonymized data (which cannot identify you) with analytics and advertising partners to improve our services.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and shopping cart.
• Analyze website traffic and user interactions.
• Provide targeted advertisements based on your interests.

You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You can unsubscribe from marketing communications by following the "unsubscribe" link in our emails or adjusting your account settings.

To exercise any of these rights, please contact us at [insert email address].

7. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. International Data Transfers

If you are accessing our website from outside the United States, please note that your personal information may be transferred to and processed in the U.S. By using our services, you consent to the transfer of your information to the U.S. and its processing in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of any significant updates by posting the revised policy on our website with the "Effective Date" updated.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.