Shipping Policy for YTELL

At YTELL, we strive to provide our customers with a seamless shopping experience, including prompt and reliable shipping. Please review our shipping policy below for important information regarding your order.

1. Shipping Methods

We offer a variety of shipping methods to accommodate your needs. During the checkout process, you can choose from standard and expedited shipping options. Shipping rates will vary based on the selected method and your delivery location.

2. Processing Time

• Order Processing: All orders are typically processed within 1-3 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional events.
• Shipping Time: Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days within the continental United States, while expedited shipping may take 2-3 business days.

3. Shipping Rates

Shipping rates are calculated at checkout based on your order's weight, dimensions, and shipping destination. Customers will see the total shipping cost before finalizing the purchase.

4. International Shipping

We currently offer international shipping to select countries. Additional customs duties, taxes, or fees may apply upon arrival in your country. You are responsible for these additional charges. Shipping times for international orders may vary significantly depending on the destination.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor your package's status until it arrives at your designated address.

6. Delivery Issues

If your order does not arrive within the expected time frame, please contact our customer service team for assistance. We will do our best to resolve any delivery issues promptly.

7. Incorrect Shipping Information

Please ensure that the shipping address you provide during checkout is accurate. YTELL is not responsible for delays or misdelivery caused by incorrect or incomplete shipping information. If you realize there is an error in your shipping address, please contact us immediately.

8. Lost or Stolen Packages

YTELL is not liable for lost or stolen packages once the tracking information indicates that the package has been delivered. If you believe your package is lost or stolen, please contact the carrier for assistance.

9. Order Modifications

If you need to modify your order (e.g., change the shipping address or cancel the order), please contact us as soon as possible. Once an order has been processed and shipped, we cannot make changes.

10. Customer Service

For any questions or concerns regarding our shipping policy or your order, please reach out to our customer service team.